60 Day Guarantee

We know this is a big decision. You're trusting us with your family's care.

That's why we make it completely risk-free.

• 60 days to try Luna in your home
• Full refund if it's not the right fit, including your setup fee
• Prepaid return shipping provided, no cost to you
• No questions asked cancellation, just let us know

If Luna doesn't work for your family, we don't want your money. ‍

It's that simple.

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1. Contact us within 60 days by phone (650-206-9499) or email (support@cairns.ai)
2. We send a prepaid shipping label and protective packaging if needed
3. Pack Luna up in her original box
4. Drop off at any shipping location
5. Refund processed within 5-7 business days of receiving Luna

That's it! No hoops, no hassle, no guilt trips.

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Honestly? Because most people don't return Luna.

Once families see their weekly reports, hear their parents talk about their conversations with Luna, and feel the weight lift from their shoulders, they're in.

But we also know Luna isn't right for everyone. Some situations need different solutions. And that's okay. We'd rather you try Luna and know for sure than wonder "what if."

The only thing you have to lose is the worry.

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• 60-day guarantee period starts from delivery date
• Refund includes all subscription fees paid during trial period
• $149 setup fee is fully refundable within guarantee period
• Device must be returned within 30 days of cancellation request
• Device should be in working condition (normal wear is fine)
• After 60 days, you can still cancel anytime, device return within 90 days